Our Policies

At Cockatoo Family Medical Practice, we are committed to protecting the privacy and confidentiality of all patient information in accordance with applicable state and federal legislation.
Access to your medical information is restricted to authorised healthcare professionals and staff involved in your care.

During opening hours, we aim to answer all calls as promptly as possible. However, when the practice is busy, we may be unable to answer your call. If this happens, please leave a message or call us back when convenient.
We also aim to respond to all messages and emails as quickly as possible. Please allow up to 48 hours for a response, particularly over weekends and public holidays.
If you believe your enquiry has been missed, please don’t hesitate to contact us again.

At Cockatoo Family Medical Practice, we have a zero-tolerance policy towards verbal or physical abuse, threats, or aggressive behaviour towards our doctors, nurses, and staff.
We ask that all patients and visitors treat our team with courtesy and respect. Our staff are committed to providing the highest standard of care, and a safe and respectful environment is essential for everyone.

At Cockatoo Family Medical Centre, we value your feedback and are always looking for ways to improve our services.
If there is anything we could do better or improve, we encourage you to let us know. You can speak with our friendly staff at the clinic, contact us via Facebook, or complete the feedback form below.